Terms of service

These terms are an agreement between you and Soulful Ties (“Soulful Ties”, “we”). By creating an account or publishing an invitation you agree to them.

1. The service

Soulful Ties lets you design online invitations, share them by link or QR code, and collect RSVPs, messages and photos from your guests. Designing and previewing are open to every account; publishing and sharing require an active plan, as described on our pricing page.

2. Your account

• You must be at least 18 and give accurate information.
• Keep your password safe; you are responsible for activity on your account.
• Tell us promptly if you think your account has been misused.

3. Your content and your guests

• You keep ownership of everything you add — text, names and photos. You give us permission to store and display it only to provide the service to you and your guests.
• Only upload photos and text you have the right to use, and only add guests' contact details you are entitled to use for your event.
• Guests who share photos keep ownership of them and allow the hosts and other guests of that invitation to view and download them. Hosts may hide or remove any photo; guests may remove their own.
• You are responsible for how you use your guests' replies. Use them only to organise your event.

4. Acceptable use

Don't use Soulful Ties to send spam, collect data unlawfully, impersonate anyone, host unlawful, hateful or explicit content, or to try to break or overload the service. We may remove content or suspend accounts that do, and we'll tell you why unless the law prevents us.

5. Payments

• We offer two plans, each paid once, in advance, in the currency shown at checkout: Essential (published invitations live for 3 months) and Signature (6 months, plus add-to-calendar for guests, the seating plan with guest emails, and the printable card). Plans are not subscriptions and never renew or charge you again.
• A plan starts when the payment is confirmed. Buying again while a plan is active adds its months to the end of your current period; upgrading to Signature switches its features on immediately.
• When a plan ends, published invitations rest (guests see a short notice) and your data is kept for 30 days so you can buy again and bring them back. After 30 days it is deleted automatically and permanently.
• Card payments are processed by our payment provider. For bank transfer or mobile money, the plan is switched on once the payment is received.
• If we change the price, we'll tell members at least 30 days before it applies to their next renewal.

6. Availability

We work hard to keep invitations online and fast, especially around your event, but we can't promise the service will never be interrupted. We recommend telling guests the key details (date and venue) in your message as well as in the link.

7. Ending your account

You can delete your account at any time from your account page; this ends your plan immediately and permanently removes your invitations, replies and photos. We may suspend accounts that seriously or repeatedly break these terms.

8. Liability

The service is provided with reasonable care and skill. To the extent the law allows, we aren't liable for indirect losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. We don't exclude liability that can't be excluded by law.

9. Changes and law

We may update these terms; if a change is significant we'll tell account holders in advance. We operate internationally and comply with the laws that apply to our service in each country we serve. Nothing in these terms takes away any mandatory consumer or data-protection rights you have under the law where you live, and you can always bring a claim in your own country's courts if its law gives you that right.

10. Contact

Soulful Ties
Email: the email address on our contact page